“Before going to the dealership I called and was set up with Jordan Mooneyham on the phone. 1st. off, right away he listened to what my concerns were & what my families needs were. Less than an hour later, I ended up at the dealership & Jordan met me at the door. He took his time and was extremely patient showing myself and my one & half year old daughter around. He showed me options to stay within my budget, or at least a payment I could live with. I ended up driving off the lot with my Toyota Rav4! I am very happy with the experience I had today. They ended up giving me more for my trade in than Carmax offered and this dealership has more options when it came to who would/could finance my new car. It also helped they have a play area for small children, we were there for several hours (like you would be with any car dealership you go to) but not one time did my daughter get bored. Helps they have a small cafe inside. All in all, read these reviews but in the end, go visit this dealership and make your own decision. Don't let someone else's experience stop you from what could possibly be a great experience for you. I explored other dealerships but I ended up with the best deal at Mike Johnson's in Hickory. Thank you so much Jordan Mooneyham. UPDATE: Here it is 2021 and I am buying another car at Mike Johnson's Hickory Toyota. My experience today went just as great if not better than the first. Even though I have been thinking about trading my Rav 4 in for a newer model, I didn't plan on doing it today. I just went on a whim to look around. Norm was excellent, very laid back. He showed me around and after narrowing it down to two Rav 4's Justin stepped in and started crunching numbers. I left there with a brand new 2021 Premium Rav 4. Norm and Justin did an awesome job. I couldn't be happier. Ladies, don't ever worry about coming here alone. They will respect you and do their best to make things work. UPDATE: August 31st 2026 Life changes and sometimes you go with the flow. I wanted something a bit smaller than the Rav 4 and something with a sporty look. Today I traded my Rav 4 for a 2026 Corolla Cross! Thanks to the kindness and patience of Pat. Another staff member who took the time to listen to what my needs were. I can't imagine this experience without her patience and it is so much appreciated. Ladies, do not waste your time at other dealerships. Mike Johnson will do their very best to get you the car you want and at a price you're comfortable with. I did go to another dealership in Gastonia who would not work with me because of my credit. Made me feel like it was impossible. But Mike Johnson took the time to actually hear me today and I could not be happier.”
“Very pleased with what they did for me. My truck had a recall for peeling painting and they did a great job with it. They tried to paint as much of the truck as they could and even did my door handles for free when I was supposed to pay. Thanks again!!”
“Great quick in and out experience had to pick up a car to drive while insurance looks at wrecked vehicle. Was originally scheduled by my insurance for Boone them and 5 other surrounding locations including hickory were out of cars but one the female sales associates here went out of her way to get us in a car. When originally I was told no way by one of there other associates. Seems to be a lack of cars for them to pull from in the area. But in the end they got it done and treated me right I think her name may of been Sam or Sarah started with a S I’m pretty sure whatever was she helped tremendously”
“I had an outstanding experience with Tom at Hertz. From the moment I interacted with him, he was extremely attentive, professional, and genuinely focused on meeting the needs of each customer. He took the time to make sure every detail was addressed and went above and beyond to ensure that all accommodations were met. Tom provided probably the best customer service experience I’ve ever had at a rental car company. His patience, attention to detail, and willingness to help truly stood out. He made the entire experience feel personal and seamless, and his commitment to taking care of customers deserves to be recognized. There are a few areas where Hertz could improve the overall rental experience. First, it would be helpful to offer more options at the time of rental pickup. I also think Hertz should have a separate cleaning process or dedicated staff focused on vehicle cleanliness so that front desk representatives aren’t overwhelmed with responsibilities beyond assisting customers. Additionally, customers should be clearly informed at the time of pickup about the requirement that all funds or payment amounts need to be available on a single credit or debit card. I was surprised to learn that two separate transactions on different cards could not be processed in person at pickup. This can be particularly confusing because credit card limits can sometimes make it difficult for a customer to have the entire required amount available on one card, especially when a $200 authorization or fee is involved. I believe Clear communication about this requirement before or at the time of pickup would help customers avoid unexpected issues and confusion. Despite these areas for improvement, Tom did a phenomenal job. His dedication to going above and beyond is exactly what exceptional customer service should look like. Hertz should absolutely recognize what a valuable representative he is and the positive experience he creates for customers. He deserves a raise! :)”
“Celeste showed the upmost care with me when there was a discrepancy with my car reservation. She got me what I needed while being patient and willing to help throughout the several hour long process.”
“Ty was absolutely amazing to work with. We had always rented with Enterprise and they did us dirty this year. I called Budget and was able to reserve a vehicle. I had request 4x4 but when I got there to pick up all they had was all wheel drive. Ty worked with me and got me a 4x4. Customer service was wonderful.”
The rental market in New York can be tricky: prices fluctuate and some companies add unnecessary insurance or extra fees. Travelers recommend booking early because making a reservation several months ahead can lower your price. It's also important to pick a reputable company and read the terms carefully to avoid hidden charges. Below you'll find local advice on where to find affordable car rental in New York and why Drivo stands out.
