The Verizon store in Huntersville is highly praised for its friendly and knowledgeable staff who provide excellent customer service. Customers appreciate the staff's willingness to go above and beyond, often staying past their shifts to assist with complex issues like porting numbers after corporate mergers. One customer shared how a representative spent over three hours helping them regain their long-time phone number, demonstrating dedication and patience. Others have noted how staff members like Jessica are helpful and attentive, quickly resolving issues with phones and accessories, and assisting with bundling services. Visitors also mention that the store offers convenient options such as online scheduling, in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available. Many customers have saved money through the store’s deals and advice, highlighting the store's ability to provide valuable savings on phones and internet plans. Overall, the Verizon Huntersville store is recognized for its friendly staff, excellent service, and helpful support, making it a trusted place for mobile, internet, and business needs.
By far, with having 17 years of Verizon loyalty personally, I have found the best, truly, customer experience with multiple employees at this location! Thank you to Omar, Jacqueline, Chris, and Rich for making my upgrade process simple and seamless! I will 100% be back!! I love my new phone!!
January 2026
I made a purchase online and came to the store and picked it up and I just have to say that the customer service here is top-tier. I know these guys have dealt with so much since the service went out a few days ago, but they were on their toes and so friendly!
January 2026
Team was friendly and did a wonderful job transferring our new lines.
