The AT&T Store in Jacksonville offers phones, tablets, smartwatches, and connected devices along with wireless data plans, including prepaid and unlimited options with nationwide 5G service. The staff is described as amazingly professional, exceptionally helpful, and not pushy, providing some of the best experiences customers have had. Employees, including the manager, are highlighted for going above and beyond, offering great and friendly customer service with high knowledge. They are noted for being kind, professional, and very engaging, ensuring customers get the right plan and device. The store itself is clean, and the team works excellently together, making them excellent representatives of the organization. Products like screen protectors come with a lifetime guarantee, and staff efficiently handles replacements and setups.
William the store manager is very helpful and had wonderful customer support
January 2026
Went in after having a horrible experience at the Western location. The young lady was excellent and I'm sad I don't recall her name to give her a shout out. They should send her over to the Western location to do a customer service seminar.
November 2025
Ms. Rachel is very knowledgeable and she is very professional and authentic, she knows her job well and should be promoted.
