O'Reilly Auto Parts in Jacksonville, North Carolina, located at 926 North Marine Boulevard, is highly regarded for its exceptional customer service and knowledgeable staff. Customers frequently praise the team members for going above and beyond to assist with various automotive needs. For instance, one customer highlighted how a staff member named Crystal was accommodating and helpful, ensuring that they understood the battery testing process without feeling silly about their lack of knowledge. Another customer, Billy, received outstanding support with his Jeep's battery issues, where he not only matched the needed part but also installed it and conducted thorough diagnostics without hesitation. The store offers a range of services, including free battery testing, fluid recycling, and installation of wiper blades and bulbs. It also has a free Loaner Tool program for those needing tools temporarily. Many reviews emphasize the friendly atmosphere and the staff's commitment to ensuring customers receive the correct parts for their vehicles, making O'Reilly Auto Parts a preferred choice for automotive needs. With over 6,000 locations across the U.S., customers can expect reliable service and assistance whether they are in Jacksonville or elsewhere.
Abby at #2378 was very helpful in helping me locate a previous purchase that was made for my vehicle. Her persistence insured the part was covered under warranty and replaced w/o cost to me. Thank you so much Abby for your hard work and O’Reilly Auto Parts for honoring your warranty!
February 2026
Super clean shop and very helpful staff. Both people up front were friendly and helpful. Wish I would have gotten their names. One specifically explained to my son what he needed for an oil change, got the stuff for him and we were on our way. Thanks much!
February 2026
Ellis is an outstanding helpful positive professional manager. O'Reilly is fortunate to have a manager like him.
