Truist is a bank that provides friendly and helpful service to its clients. Customers appreciate the courteous staff and the ease of handling banking needs, including deposits, account setup, and name changes. Many mention that their questions are answered quickly and that the staff, especially certain team members, are professional, patient, and dedicated to good customer service. The bank has adapted to health and safety measures by offering teller services through drive-thru lanes, appointment-only visits, and sanitization protocols at branches without drive-thru options. Despite some service adjustments, clients feel confident in the bank’s support and enjoy the convenience of modern technology, which reduces the need for frequent in-person visits. Overall, Truist is seen as a reliable bank with caring staff and a positive experience.
Terrible wait times for business transactions .Not enough staff to take care of clients , We have to get back to our business and cannot wait 45 minutes to make deposit and get change .
Must do better
Your rating is terrible here
April 2024
Two employees running a bank lobby and two drive thru lines on a Friday? That is the classic example of poor scheduling and management. Seems to be the norm for this location. 11 people waiting no sense of urgency.
April 2024
Stay away from Truist. They hold checks without saying why
