First Citizens Bank has been praised for its excellent customer service at both the Rural Hall and Kville branches. Staff members such as Ruth Dowell, Debbie, Molly, and Eli Stroud are recognized for being helpful, patient, and friendly. Customers appreciate the staff's willingness to assist with paperwork, estate matters, and general banking needs, often going above expectations. The bank is known for treating customers with respect and kindness, making it a location where clients feel valued and well cared for. Overall, it is a customer-focused bank with dedicated employees.
Arely Reynoza is an outstanding Personal Banker at First Citizens Bank. She's knowledgeable, friendly, and always takes the time to answer my questions. If you're looking for personalized banking services, I highly recommend asking for Arely!
June 2026
Arely Reynoza is phenomenal! She genuinely cares about her clients and helps come up with effective solutions.
January 2026
I worked with Arely Reynoza and she was wonderful helping me set up the needed accounts for my business. She also has great lending options.
