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February 2024 by Shawn
People are nice and friendly. Do there best to try and help.
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October 2023 by robert hochberg
I am revising an earlier more negative review. I was quite upset to find that the pricing of the accessories at the Verizon Victra store are quite marked up from regular price. I also felt like the salesman was wording his sales pitch in a way that left the customer feeling like these purchases were part of the "out the door" pricing for the phone. It wasn't presented in a way that they were completely optional. I also think I was upset because he acted as though he had my best interest in mind, but when I analyzed the transaction, I could see clearly he was just out for a sale. But I am revising my review and my number of stars given to represent the fact that Victra reached out to me quickly after my review, they worked with me, looked over the paperwork and made the situation right. I felt heard and taken care of, and I feel better about returning to this store for future use. After maintaining a family plan with Verizon for 18 years this year, I am not looking to leave, but I also feel like there should be some care and respect in the way the customer is treated.
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July 2023 by chip edwards
Thanks for helping me with my sim card. My phone works great now. 5 ? Thanks again.
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July 2023 by Viola Myers
Great ? people work their I am glad to be a customer and the people that work there thank you for hiring them
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May 2023 by joshua Biddix
The guy David who works there seems to be the only employee who knows what he's doing. Some of the other guys don't seem to know what they're doing and caught one may 12 and the guy Colt was just loafing and milking the pay role..
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May 2023 by Lynda Bellamy
Salesman was great and seemed to really try and get me the best deals.
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May 2023 by Lyonheart Band
Not very professional. My Verizon app said they had my wife's phone delivered but yet the guy working said it wasn't there.
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March 2023 by Joshua Huntsinger
The store manager truly loves her job. She is more than 5stars..
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February 2023 by C R
Edit: I had to file a complaint to the BBB. VICTRA (an authorized dealer for Verizon) has horrible reviews. Please do your homework and go to an actual Verizon store and not a 3rd party, authorized dealer.If someone does not credit my account for the additional $450 that I am owed, I'm not going to have any other choice but to go above management, management, management's head. It's been 4 billing cycles, and I have yet to receive a credit for the phone I have traded in. I have been patient but it's wearing thin now. Ashley is a great manager, and I honestly believe she is doing what she can.
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January 2023 by John Pribble
The manager was very helpful and did a great job.
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December 2022 by Lotus Moon
Customer service was excellent! Would recommend for all your needs!
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December 2022 by Stephanie Bame
It is a great place to go and get a cell phone or watch. Plus to get help with anything there. The workers that we had is great to help you. If something needs done they will get it fixed and thanks for your help. We will be back because we liked your help with us ourselves.
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November 2022 by Tiffany R.
Here lately the customer service has been TRASH! I call for assistance and I get hung up on and not getting the help I need. I am SICK of this s**** High possibility that I'm leaving Verizon
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October 2022 by Hailey Sheehan
The store manager was very helpful! She made my purchasing process super quick and easy. Very pleasant to work with! Will be coming back for sure.
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September 2022 by Robin Livingston
Zack was amazing! Professional, patient & kind. Great experience!
