Advance Auto Parts, located at 301 W Vernon Ave in Kinston, provides a range of automotive aftermarket products and free services, including battery and wiper installations, engine code scanning, and battery testing. Customers appreciate the knowledgeable and helpful staff, who are eager to assist and answer questions. Many reviews highlight the excellent customer service, noting that employees like Erwin stand out for their professionalism and friendliness. He has been praised for his ability to make customers feel welcomed and secure, especially during stressful situations like road trips. While most customers enjoy quick service and positive interactions, some mention challenges in finding specific products due to merchandising issues. Despite this, the overall experience at Advance Auto Parts remains favorable, with many customers expressing their willingness to return and recommend the store to others. The loyalty program, Speed Perks, offers additional savings on store items and gas, making it a practical choice for automotive needs. Overall, Advance Auto Parts in Kinston is a reliable destination for quality automotive products and exceptional customer service.
I was there twice, they we're kind, helpful, Customer Service.😉 Thank you so much!
February 2024
I stopped by because my check engine light came on. Gentleman came out and hooked up his tool to my truck, Was able to give me the code error so I could Google what my options were. Simple fix and I was able to get it resolved.
January 2024
The entire staff is AWESOME very helpful and knowledgeable Made sure I had everything I needed and answered all my questions and made me fill secure before I left with my purchases THANKS TO THE MEN AND WOMEN
