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“In this branch there is an excellent work team, very attentive, quality of customer service, offering services in Spanish and English for the comfort of its customers, providing opportunities and highlighting the commitment to help the Latino community. Highly recommended for those looking for a reliable financial institution.”
“My husband and I just went to the Navy Fed in Beaufort SC, and it was an AMAZING experience!! We needed to add me to his accounts after just getting married and the process was so enjoyable, educational, and peaceful. Normally when you go into a bank you prepare for a menial conversation and it often feels extremely transaction, however this was the opposite of our experience! Nicole took care of us and it felt like a very personal experience! She genuinely cared about our finances and making sure we knew every option available to us for building wealth. I’m so grateful for this wonderful experience and am so excited that Navy Fed is our bank!”
“I have had an amazing experience with Ariel Gazzolo and his team, without his advice we would not have made it, Ariel apart from being an incredible professional he has a human side that makes the process of buying your home easy and comfortable, all the information he provided us from day 1 to the closing was very valuable, always attentive to each detail, always ready to clarify doubts and unconditional support during the process, recommended 100%, Graciaaas por tanto!!”
“Excellent Service, Cutting-Edge App, and One Essential Security Feature
I have been a member of State Employees Credit Union for a while now, and I am consistently impressed with the quality of service, both in-person and through their digital tools.
The SECU mobile app, in particular, has become an indispensable part of my daily routine. The convenience and security features already built in are truly top-tier. I want to highlight two features I use constantly:
Seamless Transfers: The ability to effortlessly and instantaneously transfer money between my accounts is incredibly fast and reliable. This functionality is flawless and makes managing my funds simple.
Fingerprint/Face ID Security: The incorporation of the fingerprint sensor and Face ID for logging in provides the perfect balance of security and speed, demonstrating that SECU is committed to modern, safe banking practices.
The Suggestion for a Ten-Star Experience
While the app already deserves a full five stars, there is one crucial security feature that would elevate it to a ten-star experience: an Instant Card Lock/Unlock Toggle.
I would strongly suggest implementing the ability for members to instantly lock and unlock their debit and credit cards directly within the app. Much like how other popular finance services operate (like Cash App), a locked card prevents all purchases or withdrawals. If a card is temporarily misplaced, or if I simply want to ensure zero unauthorized activity, I could toggle the card off. When I’m ready to use it, I simply toggle it back on—instant peace of mind and maximum fraud prevention.
Implementing this simple lock/unlock feature would solidify the SECU app as the most secure and convenient banking tool available. Thank you for providing such a wonderful service!”
“Every time I enter or go through the drive thru here it is quick and easy. It’s always been my favorite SECU in the area.
Yesterday, I went to this location for assistance on a few accounts and wow, Jennifer Cassell is an angel! She took the time and looked at my accounts and saved me a ton of money. Jennifer could have just gotten me in and out of there quickly, but instead took the time to find me the best rates. The 30 minutes I spent in Jennifer’s office yesterday was life changing and I could never thank her enough.
I will always continue to praise this SECU and especially Jennifer Cassell!”
“I want to give a shout out to Amanda Bos. It's because of her that I finally got my grandson bank account established. She knew exactly what I needed. She wasn't guessing through the process and this time it was seamless. My reason for giving her a shout out is because I had been to three different credit unions and they all gave me the runaround. The branch on Blue Ridge told me they needed his Birth Certificate, mind you I had been there previously and I was told all I needed was the letter from Social Security. It's a long story too many details, but just know that Amanda Bos on Town Center drive got it taken care of.”
“I'm not sure if you can just walk in and open an account, because it's a credit union. But if you can, this is a beautiful banking institution. I went in there just to make a payment on a friend's mortgage and it is very nice looking and the lady that helped me was extremely friendly and knowledgeable.”
“⭐⭐⭐⭐⭐
“I had the pleasure of working with Tammy at the State Employees’ Credit Union, and I couldn’t be more impressed with her exceptional customer service! She made the process of setting up my bank accounts seamless and stress-free. Tammy was incredibly knowledgeable, patient, and took the time to explain everything in detail, ensuring I felt comfortable every step of the way. Her professionalism and friendly demeanor truly set her apart. If you’re looking for outstanding service, I highly recommend asking for Tammy. Thank you for making my banking experience so positive!””
“I've always said that that the state employees credit Union and was like dealing with mom and dad but easier. I have had a high-dollar hack in the past; they involved local police and FBI. ALL transactions were satisfied.”
“We have been banking at this branch for many years! We have received excellent service every time. The tellers always greet you before and after your transaction. You are always greeted at the reception. Special mention to Landon and Pretty for always answering our questions for our mortgage loan. Every staff member is always helpful.”
“Compliment for Outstanding Service
Dear Navy, Federal Customer Service,
I wanted to take a moment to express my sincere appreciation for Tiarra Brady. During my recent interaction, she went above and beyond to explain all of my loan options clearly and thoroughly. Her patience and professionalism were exceptional, especially as I was feeling quite anxious about the process.
Tiarra took the time to ensure I understood every detail, which gave me confidence and peace of mind. This level of care and dedication truly reflects the highest standards of customer service, and I believe it deserves recognition.
Please extend my gratitude to Tiarra Brady for her outstanding support and world class customer service.
Thank you,
Lamone Hodges”
“Well, I have received a couple responses. One I do not particularly care for. The other was a bit more thoughtful. I am a bit more relieved that at least someone took the time out of their day to respond. Thank you, Doreen has restored some sense of belonging. Although I think It's just a matter of time. My main problem has yet to be fully addressed. But I have not had any issues with my checks either so...I'll take that as a win.”
“Traci Galloway has been such a help and an amazing representative at this branch. She got all of my banking in order within one session and answered all the crazy questions i had pertaining to it. She is the lady to come to!!”
“I been a NC SECU member over 50 years !
All employees are excellent people . I have been very satisfied with many branches in NC! William Nelson of Supply , NC”
“This branch is AWESOME!! Great customer service. I appreciate being recognized by name and face! Alicia Marrow is a pleasure to work with as is the majority of the staff.”
“I moved to Coastal after the big bank changed their policy and started charging fees. I've had nothing but a pleasant experience dealing with the staff at the Creedmoor Rd branch. Their online services make life easier.”
“I would highly recommend speaking with the Civic branch manager Antanette Miller, to help resolve any issues you may have while banking with Civic. She was very helpful and knowledgeable helping us resolve our banking issue. Thanks again Ms. Miller!!”
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“NCSECU has taken fantastic care of me over the years. Don't go to a bank and get ripped off by crazy, expensive ripoff fees. They'll have you covered, from savings to checking to loans and mortgages. NCSECU has been there for us when we had health emergencies, hurricane damage and for everyday necessities like mortgages and checking. When we were shopping for a new house, our original lender's loan fell through on the very day we were supposed to move! NCSECU took up the paperwork, streamlined the process and had us in our new property in only four weeks. They saved our dream and enabled us to spend the rest of our lives in our dream house. The staff is always friendly and welcoming at every visit, and kind and caring in family emergencies. You will never find that level of personal attention at a big banking institution.Can't say enough good things about NCSECU!”