PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products in stores and online to meet all of your pet's needs. The store provides a varied selection to cover the needs of dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, gerbils, hamsters, and mice. Customers can shop online and pick up their orders at their local PetSmart within two hours. Select store locations offer dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp, and pet adoption services. Customers generally have a positive experience at PetSmart, with one reviewer describing the atmosphere as "great" and noting the wide variety of pet food available. The staff is often described as friendly and knowledgeable, particularly in the fish department, where one employee named Niks was praised for his expertise. The grooming services are also well-received, with one customer expressing satisfaction with the care and attention provided to their puppy during its first grooming experience. However, some customers have expressed frustration with the store's closing procedures, noting that employees have been observed locking the doors and walking away without acknowledging customers. This seems to be a recurring issue, with one reviewer mentioning that it has happened on multiple occasions, even when they have arrived before the stated closing time. Overall, PetSmart appears to be a comprehensive pet supply and services retailer that caters to a wide range of pet owners, with generally positive reviews, but with room for improvement in customer service and closing procedures.
