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March 2024 by H Wallace
FSS has been my number one supplier in cosmetic materials from the start of my formulating almost 8 years ago. Their wide variety of products along with their sales staff always assisting me with any formulation questions has been essential in my formulation journey. I also appreciate the customer service team always being honest and transparent regarding their lead times.
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March 2024 by Lena I
I bought Leucidal Liquid complete. Product came in liquid+ coconut oil consistency + bubbles. It is supposed to be liquid. They told me to warm it up and it will get liquid. I tried it but the product became the same again once it cooled down. In addition to that this defective ingredient gave my customers skin rash and I ended up with $300+ product loss.The company ignores any requests for return or refund and keeps telling me “you’re supposed to warm it up”. Zero responsibility or help from Formulator Sample Shop. I’m no longer buying my supplies from here.
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December 2023 by Robyn Wilson
I wish I could post a better rating. However, a recent discovery, that is also what I deem to be a dishonest one, is serious enough that I feel the need to say it somewhere where it will be seen.One of their ingredient blends, their FSS Volumizing Complex PF, has PFAS in the formula. The ingredient is "Polyperfluoroethoxymethoxy Difluorethyl PEG Phosphate". When I went to post a review, explaining why people should be careful of the ingredient blend, they never allowed it to post. At first I believed that this was an error on my part, but as only one positive review is posted and all 3 attempts I have made to post the negative one do not post, they are purposely altering their reviews.I also have had mold form inside the bottle of all the "HaiRevive Lupine PF - Hydrolyzed Lupine Protein" bottles I have purchased. The first one was in my possession for a long time, so I was not sure if the contamination was my error. But the newer (and much larger) bottle I purchased had mold in the bottle upon breaking the seal.The shipping is also another concern. It is very sporadic on if it will be sent quickly or take up to a month to ship. It is not very consistent.If it was not for this, they would get at least 4 stars. But any company that refuses reviews or sells moldy ingredient blends instead of recalling them is not being honest.
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November 2023 by Kathy Pelot
I love the quality and selection. I hate how long it takes to ship out and get to me. Some companies I buy from, I get my order the same week. This company 3 weeks I have waited. Formulator Sample shop employ more help. This is ridiculous.
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July 2023 by Little Sister Soaps
I don’t normally write reviews (as some have said) but I needed to try and correct the error of a 3.4 star rating.First, shipping. It is what it is. It seems that if you are formulating a product and need an ingredient immediately, you might want to call and confirm shipping times is you haven’t already seen it in the website. They do post their current time lines. In my experience as a Formulator, if I need something quickly that is the first thing I will check before I place an order. Just sayin’.Second, there aren’t many places that offer the range of products they do at an exceptional quality while also having seasoned experienced staff to answer questions and help with suggestions. It’s like you’ve hit the trifecta!Third, you can’t put a price on quality ingredients. I never worry about the ingredients I get from FSS. I know they are top notch!FSS is my first stop when looking for a new ingredient. I have been purchasing from them for at least 5 years and they just get better and better!
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April 2023 by Radiant Mind
Shipping takes too long! About 3 weeks to a month. They always say it is stated on their website as if that is enough. Not good for my business or any business. I am a first time buyer
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November 2022 by Alison Carton
Formulator Sample Shop is my go-to supplier for many of my brand's most important ingredients. They have great quality, reliability and prices. They are a dedicated supplier, always working hard to deliver for their customers and I really appreciate that.
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July 2022 by Amanda Holt
One of my first experiences with FSS was awful. However, since subsequent orders the processing times are much better. I’ve also had to interact with customer service a few times and they were very nice and helpful. I’m glad that they improved their processing times because they are one of my go-to places for quality ingredients.
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July 2022 by Yenny Ramos
Excellent supplier, every came very well packing, the shipment take less than expected I think around in one and half week. I was very concern bought from them for the reviews. But I take the risk, they super my expectations.
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June 2022 by Anca Ivan Bailey
We have been customers for several years and absolutely love this company! High quality ingredients, trustworthy, and customer service that goes above and beyond. Every time we reach out with questions they respond quickly, they're knowledgeable and super helpful. And they have good sales throughout the year. Highly recommend.
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March 2022 by Leanne Pittard
I have been using this company for a few years now and I have to say they are one of the best! I order all my extracts plus lots of other products from them and I have never had an issue. All their products are of high quality and the prices are good. The shipping take a bit longer than some places but it’s worth the weight as far as I’m concerned! I highly recommend this company
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March 2022 by Chesha Hale
This is an amazing place to get quality ingredients for your skin care and body line. Great for natural, organic, and anti-aging product line. I know a lot of people rated this company low because of delay in shipping. Yes, with Covid, it did cause delays. Some things we can't control. However, the ingredients are the best and I use them for my skin care line.
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February 2022 by Paige Furr
I absolutely love Formulator Sample Shop. The customer service there is amazing. I’ve only had a couple issues (one wasn’t their fault) and each time I’ve reached out to them I received a quick response back and they went above and beyond to fix my issue. Their products are great quality and the selection of ingredients is incredible. I love that they are local to me and I love being able to support their business. Formulator Sample Shop is my first option when I need supplies and ingredients. The only time I shop else where is if they don’t have the ingredient I'm looking for (which is very rare since their selection is huge). They are upfront about their shipping times and I’ve always received my package in a timely manner.
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February 2022 by Not Happy
Waiting to update this until I get my items. Currently, I've had to reorder everything from other suppliers as a small business. I placed small orders and they're telling me another week beyond their max time frame. Reading these other reviews is something I should have done before ordering. Also they're fishing for positive reviews while so many are left without their products.
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February 2022 by Brandon kuhn
Took almost 2 weeks to process a 200$ order and when i just checked the tracking number to see why its taking so long to get here it says damaged in "shipping" and contacted the supplier. How bout package them better and there will be less shipping issues and then let your client know when the next order will be in. This is horrible customer service. Now i cant even get my product til who knows when... I might as well just cancel it and order from your competitors. At least it will be here in less than a week. How bout a little compensation for the extra lag time if i dont cancel my order since its taken almost a month now and still not recieved my product but you got paid.
