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March 2024 by Keith Gatza
There customer service is the worst started out at 81 dollars for Wi-Fi and cable and went up to 185 a month
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February 2024 by Adam Emerson
There is no way you guys should charge your customers this month internet has been out in town for like half a week and when it does come back it goes back out a short time later maybe it’s time we look for a new internet and phone service because I’m about to switch them both and leave spectrum …. And just had to add for Lincolnton residents AT&T offers fiber internet now in area and we have made the switch because spectrum charges for services that don’t work and go out for hrs and days at a time so I’m boxing up all spectrum internet stuff now and returning it today !!!! I can finally enjoy time at house without worrying about if I’m gonna have internet and for how long !!! Never going back to spectrum again !!!!!
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February 2024 by Donna Miller
Kind , curtis associates
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February 2024 by Linda Porch
Brian McLain was the salesman who sold us the Spectrum Service. He was helpful, knowledgeable and very nice. Bob and Linda Porch
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January 2024 by Victoria Blake
Justin was very helpful! So glad I switched to Spectrum.
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December 2023 by Wendy Mendez
Long story. Bill charges. When I did NOT have service.
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November 2023 by Douglas Higgins
Youvette is the best. Professional, friendly and very helpful!
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October 2023 by Brian Sedleck
Vic made our visit pleasant and successful. Thank you, Vic...
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September 2023 by Sandra McKay
Liz Ford was my main contact person when I enrolled in Spectrum Mobile Service -- she is so kind and knowledgeable! I dealt with everyone at the Lincolnton location and they are all helpful and friendly. I'm glad I changed to Spectrum!
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September 2023 by hannah vassey
Very nice workers. And always helpful
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September 2023 by Carol Patterson
Doesnt open until 10 am. But once inside things went quickly.
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August 2023 by Cheri Schrapper
I was very disappointed with Spectrum cable. My Husband went in to our local store, and they tell him there is nothing they can help him concerning the monthly bill continuing to go up every month and no one to explain. So they told him to call the tole free number maybe they can help you. That didn't make a bit of sense, but we called when we got home. The lady we spoke to could NOT ANSWER WHAT IS THE REASONING BEHIND THE MONTHLY INCREASE.She did say oh yeah, your bill will go up again net month $7 dollars and change, and still answer why.I'm so disappointed it's not even funny. With that being said we will canceling our service and going elsewhere. It's NOT about the money. Yes I hate it's going up, but the main thing is not one darn person could answer anything. Very unprofessional in my book.Thank You,Cheri Schrapper(8/17/2023)
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August 2023 by William Barger
Saved me a lot of moneyVery friendly and knowledgeable
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August 2023 by K Dennis
There’s an obvious break in communication between the store employees and Spectrums customer service. We were having internet issues, contacted customer service 4 times to be told “just reset the router and modem” After speaking with them a FIFTH time, the customer service agent told me she looked further into it & it was an issue with our modem and router and that they needed to be upgraded. I’m upset at this point because we never received word from spectrum that we needed to upgrade our equipment to be compatible with spectrums new network. They just waited for people to start having issues to tell them they need to replace it. Spectrum could have been way more proactive with notifying its customers ahead of the issue. Because of this, I had to miss work for 2 days because I work from home. The fact that I had to speak with 5 separate individuals before getting an answer is ridiculous. All the lady told me was just take it to a store and they’ll trade it out for you. I get to the store the very next day, and it’s an issue from the get go. They had many customers waiting in line to also trade in their equipment. All of us were angry. We waited in line at least 20 minutes before someone would even look at us. I get up to the lady, and she told us we need ID to get the new equipment. Because the account is under my grandmothers name, they wouldn’t let me have it, even though I was returning the old equipment with the same serial numbers and everything. So I had to call spectrums customer service line out in the parking lot to add myself as an authorized user. Half an hour later, I get into the store where I speak with another employee. He tells me I’m not on the list as an authorized user. I’m extremely angry at this point. I pulled out the spectrum app that’s on my phone and showed him I am, in fact, an authorized user. He gives me the new equipment but the real funny part to me is he didn’t even check to make sure my ID matched, which was clearly an issue with the previous employee. Y’all need to get on the same page with each other. Everybody is operating off their own rules, and it’s extremely frustrating to deal with what should be a simple exchange of equipment. This experience has me mad for no reason.
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July 2023 by Sue Green
Swapping out a cable box was super easy. Thank you!
