Firestone Complete Auto Care in Matthews, NC has a long history of helping neighbors since 1926, offering a wide range of auto services from tire sales to repairs and maintenance. Customers appreciate the knowledgeable and friendly staff, with many praising employees like Frankie and Tomas for their excellent customer service and expertise. The team is committed to providing reliable and affordable auto care, ensuring vehicles are well-maintained and issues are resolved efficiently. Notably, the location successfully handled a complex problem with a 2005 Chevy Silverado, ultimately resolving an issue that several other mechanics could not fix, which fostered strong customer loyalty. While most reviews highlight positive experiences, there was a minor disappointment when a customer was advised to replace a battery they had purchased just a few months earlier; however, this did not overshadow the overall quality of service. Customers also value the quick and thorough services such as tire replacements, wheel alignments, and oil changes, often scheduling future appointments during visits. The store emphasizes creating a welcoming atmosphere, with staff demonstrating professionalism and a focus on customer satisfaction. Overall, Firestone in Matthews is known for its trustworthy service, knowledgeable team, and commitment to helping customers keep their vehicles in top condition.
Great experience! Gave me a 15% discount and the attendant was excellent !
June 2024
Kendall Sherrill was extremely helpful by providing assistance with a tire repair.
April 2024
I highly recommend this Firestone location for car services! Frankie, the service manager, is fantastic, and the staff is super friendly and knowledgeable. Felt completely at ease having them work on my car. Great experience overall!
