“The owner of The Phone Place will do what he can to help you. He is always very friendly and honest with his customers. If you are in need/want of a new car radio installation this is the place to go.”
“Several weeks ago I went into the Mocksville location to check on their internet availability and the possibility of switching our phone service. WOW!! The team ran like a well oiled machine. There is not enough words to express how impressed I was.
Completely blown away from the excellent customer service. I was there for a while, due to having to unlock my credit... I totally forgot it was locked. Lol. Also switching 4 phones and adding internet.
The things I saw from the customers ranged from nice to complete buttheads who were rude and did not think anyone else mattered.
The team handled it all with grace and not once made anyone feel uncared for... they literally blew me away with their customer service experience I have not seen in years... especially not in this area.
Shout out to them all. Lauren helped me and not once did she make me feel rushed or that I was inconveniencing her at all, super nice and helpful, she was extremely patient as well... Marcus, I think, the manager, had his head on a swivel... focused on his team's needs and assisting where needed. Calmed one lady down, who came in and was so rude to one of the reps. Rude is being way nice. She left with a smile and hopefully ashamed of her own behavior.
If anyone is tired of just being a number, or would love to have a customer experience that once used to be what was expected.... check them out....not only are they awesome the service they offer is awesome as well.
T-MOBILE for the win all the way around!!”
“Jason was excellent to work with. I needed to transfer my corporate number to a personal line and his team jumped in and helped me get it done as quickly as possible. These folks know their stuff compared to other stores in the area!”
“It is a store where you can make your payments on your telephone line and you can also change your cell phone or mobile number ? at affordable prices, the only bad thing is that my line fails. But I recommend it, it has affordable prices”
“store representative was carlos, amazing customer service! he worked so well with us and truly had such a good attitude! our experience working with carlos was amazing and i will definitely be coming back!! and he has been so patient!!”
“I highly recommend the Mocksville Verizon store. I and my family have been customers for many years . Nick and Brent provide top notch service, they are knowledgeable, patient and most courteous. They make sure all of our questions are answered and that we are completely satisfied. Refreshing to receive such wonderful service.”