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“I've been a customer with Woodforest for almost 20 years, I have been to a lot of Woodforest locations and this is the best one. I refuse to go to any other location!”
“At first, I was just looking for a local bank so I could set up direct deposit for my paychecks. I'm very glad I picked this bank. The banker who helped set up my account, Ms. Linda, has went above and beyond to help me and educate me on any available resources that I've asked her about. She contacts me periodically to see if I have any questions. She's helped me to get the most out of my account. She even helped me set up my mobile banking app and my biometrics log in which I didn't know how to do. I appreciate her help so much.”
“I am more than satisfied with the service that Ms. Shannon Atwell has provided me. She has been very helpful. It’s a rare thing to discover a bank that genuinely cares about the people it serves and Nova is that kind of bank. They’ve always shown me kindness, respect, and a friendly service. I can’t recommend them enough for all your banking needs – you won’t be disappointed!”
“I called the branch today to ask if the lobby was open for business . The polite employee, Ann, informed me that it was not open except by appointment. Then she asked what I needed. I told her that I needed to exchange a lot of small bills for large bills. She told me she would do it if I called her from the parking lot when I arrived. That's what I did. She let me in and made the transaction. I really appreciate good customer service and she provided just that.”
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“This branch is full of wonderful employees! Amy helped us resolve an issue very quickly—and at the end of the business day on a Friday! Talk about pressure, she handled it perfectly! Thank you Amy!”