Advance Auto Parts in New Bern, located at 996 US 70 Hwy E, provides a range of automotive aftermarket products and free store services. Customers appreciate the helpful and friendly staff, including team members like Frank, Chris, and Spencer, who go above and beyond to assist. The store offers same-day options for parts, and customers have had positive experiences with free services such as battery testing, engine code scanning, and installation of wipers. Staff members are informative and prioritize customer needs, often recommending professional mechanics when necessary. The store is well-stocked, and items can be ordered for quick delivery if not available in-store. Additionally, customers can sign up for the Speed Perks loyalty program to earn discounts on future purchases and gas at participating Shell stations. Overall, Advance Auto Parts is recognized for its knowledgeable staff and commitment to customer service.
Many thanks to the kind person that helped me with my van battery yesterday, and that walked outside to make sure everything was OK. It was really kind, and I appreciate it.
November 2023
They are always so helpful, and today, Frank and Chris went above and beyond to keep me coming back to this location. They're the best! ?
July 2023
Had to take my 2017 Dodge Grand Caravan to their James City location to check the alternator and see if it was charging correctly. Spencer was very helpful and friendly, which goes a long way today! It was nice to go somewhere and actually have help and be informed.
