AutoZone Auto Parts in New Bern is a leading retailer of auto parts, maintenance items, and car accessories. Reviews consistently highlight fast, friendly, and caring service from the staff. Customers report being greeted with big smiles and a warm welcome, making them feel like family. The workers are described as very nice, easy to get along with, and very good with parts, knowing what they are doing. Specific service highlights include staff patiently and politely helping to find and hold parts, checking and confirming a bad battery, providing printouts of options, and installing the customer's selection. Employees are noted for going out of their way to ensure a customer leaves happy, often with a bubbly and funny personality that creates a positive experience even during difficult repairs. The management is also noted as being a great help. This results in a definite five-star service experience that ensures customers will keep coming back.
Ran in there March 30, just a few minutes to closing time to grab some oil. Guy behind the counter was really helpful I'm very nice.
June 2025
Thank you Earnest B for helping us change out outlets light bulbs in our ford f 150! You give great customer service thank you 😀. Yall go see this guy at store #1211.
April 2025
Great customer service. I appreciate Johnni helping me out with my car
