Advance Auto Parts in New Bern, located at 996 US 70 Hwy E, provides a range of automotive aftermarket products and free store services. Customers appreciate the helpful and friendly staff, including team members like Frank, Chris, and Spencer, who go above and beyond to assist. The store offers same-day options for parts, and customers have had positive experiences with free services such as battery testing, engine code scanning, and installation of wipers. Staff members are informative and prioritize customer needs, often recommending professional mechanics when necessary. The store is well-stocked, and items can be ordered for quick delivery if not available in-store. Additionally, customers can sign up for the Speed Perks loyalty program to earn discounts on future purchases and gas at participating Shell stations. Overall, Advance Auto Parts is recognized for its knowledgeable staff and commitment to customer service.
First time shopping here. Great experience. Online ordering was easy. Nice guys at the checkout desk. It was a rainy day so I asked if I could come back another time for wiper installation. They said sure, no problem.
July 2026
Great store,,Because of their Staff,,these are some of the Best Customer Service Employees around,,really here to HELP
December 2025
Many thanks to the kind person that helped me with my van battery yesterday, and that walked outside to make sure everything was OK. It was really kind, and I appreciate it.
