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“We are blessed to have SECU in our lives. Family surgery and hospital stay at UNC would have meant costly hotel bills and meals. Fortunately the SECU house near the hospital provided both. Excellent service very helpful with foreign currency exchange.”
“As soon as we came in the staff was friendly and made sure we had been helped. I came to open an account for my son's SNT. My son and I were greeted with a smile by personal banker Kenshawn. He was very polite and walked us through our options in a very thorough and professional manner. He engaged in friendly conversation while at the same time, going over the process step by step which reassured me that I came to the right place. I can tell he is a great asset to your company. We really appreciated the time, effort and professionalism Kenshawn put into our visit.”
“I would like to commend Lydia Thornton on her excellent customer service skills. She made my first experience with this bank comfortable. Her warm and friendly demeanor was much appreciated by this anxious customer. Lydia was both informative and concise.”
“I opened an account and received an auto loan in the same day with ease. I worked with Buck who was very professional and was amazing with explaining the auto loan details and options. The employees are extremely friendly and helpful! I'm so glad I opened an account here.”
“First flight Federal Credit Union currently working on the parking lot of the New Bern location. The branch is still open and ready to assist, however access could be limited for our drive-thru options. Overall friendly staff.”
“I’ve been banking with BB&T for almost 20 years. They have excellent customer service. They are always so helpful. I don’t know how busy their day gets but you would never know it because they give you their undivided attention.”
“Have dealt with this branch location many times. Always have had excellent service with the commercial and personal side. Tellers are always police and helpful. I've had multiple transactions specifically with Ann Little and Lilli Horne and have had nothing but prompt, knowledgeable and personable service. Great team!”
“My name is Perry. My wife and I have recently moved from Idaho to the new Bern area in North Carolina and wanted a Bank that would Have services available in most places that we travel to, So we chose PNC. Our initial contact was with Andy Miller the branch manager at the new Bern location and he was extremely helpful getting us started with our new accounts! Andy is very professional knowledgeable and amicable ! . We continued our relationship with PNC with a wonderful lady named Laura, a Bank associate there. Laura is a wonderful woman and very helpful she is now our primary PNC representative and go to person at the new Bern office. all of the employees there are attentive accommodating, knowledgeable and professional. We are very pleased with our choice of banking institutions in the new Bern area !, Thank you all at PNC new Bern so much for making our financial move easier. Sincerely, Perry and isabel Flook”
“Ladies went above and beyond at the end of a long day when I came in with 2 toddlers and a newborn. its the little things that take customer service from service to caring. Thank you ladies!”
“We went to Bank Of America yesterday for my friend to set up an account, and for me to make an appointment to do so. We were greeted immediately by such a sweet soul named DaRantay Ford. They were so professional, but you can tell they care for you more than just a transaction. Thank you for this amazing experience and I can’t wait to continue this journey with them!”
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“I have been banking with Woodforest since 2016 and they always have the best customer service. They’ve helped with both day to day needs and the needs of my business. Any time I have an issue or question about my accounts Jessie had gone out of her way to help me and work around my busy schedule. I recommend banking here if you don’t already.”