Trent Cadillac in New Bern is a dealership dedicated to providing excellent customer service. Customers praise the friendly and helpful staff, especially mentioning salespeople like Hannah and the team members involved in the process. The dealership is known for going above and beyond to ensure customer satisfaction. For example, one customer had a tire issue with their used car, and their salesperson, Hansel, personally made sure it was fixed by the service department. The staff, including the finance team, are appreciated for their professionalism and willingness to help. Customers often note that they feel valued and well taken care of, making Trent Cadillac a trustworthy and customer-focused dealership where people are treated with kindness and respect.
Trent is the best—from sales to service. Lew is a treat to deal with…and so is everyone else on the team. I can’t say enough good things about their focus on the customer.
October 2023
Customer service is excellent, although wait time for maintenance can be very long.
December 2022
The people at Trent Cadillac are so friendly and on top of their game. From my salesperson Ron, Finance Manager Brent to GM I felt like they wanted to Earn my business and not just get me out the door. This is my 2nd purchase. Great Deals ? ?
