Johnston and Murphy is a highly regarded store known for its outstanding customer service and knowledgeable staff. Customers consistently praise the employees for their attentiveness and ability to provide personalized suggestions based on individual needs. Whether assisting with a full outfit or tracking down specific items, the staff, including notable team members like Ivan and Nick, go above and beyond to ensure a comfortable and enjoyable shopping experience. The atmosphere is described as lively and busy, yet manageable, with several staff members available to assist customers. Reviews highlight the store's dedication to helping customers find the right products, such as boots for snowy weather, while keeping within budget. Overall, Johnston and Murphy is celebrated not only for its quality products but also for its exceptional service, making it a favorite destination for shoppers seeking a positive retail experience.
Ivan was awesome. He paid attention to what we needed, made suggestions based on our needs, and took his time, making us feel very comfortable with our purchase. The manager was super friendly, also.
September 2025
My husband and I ran into Nick on 08/31 afternoon around 2pm. He served three customers at the same time elegantly. He helped us to do a whole set from blazer, pant, shirt, shoes to socks in two hours. We would say his service is above the bar of Nordstrom customer service, which we like. Thank you, Nick.
March 2024
Go see my girl Julissa! Serious some of the best customer service I've ever received. Super patient and kind.
