State Employees' Credit Union is a financial institution that has received mixed reviews from its customers. While some customers have had positive experiences, such as receiving excellent customer service from employees like Natalie and Vestina, others have reported negative encounters with rude and unhelpful staff members, like Jasmine. The credit union is generally praised for its wide range of financial services, including personal loans, vehicle loans, and credit cards. Customers appreciate the ability to build a good payment history with the credit union, with one member highlighting the option of an open line of credit as a helpful alternative to yearly hard inquiries on their credit report. However, the branch's customer service has been a point of concern for some customers. One reviewer expressed disappointment with an employee who failed to assist them, instead directing them to the website for information. Another customer noted that they would not return to the branch due to the poor treatment they received. Despite these issues, the credit union's staff is generally described as professional and helpful, with one customer praising the assistance they received in resolving an ATM-related problem. The credit union also encourages customers to utilize its digital banking services, such as CashPoints ATMs, Member Access, and the Mobile App, to alleviate high call volumes at the Member Services Support Center. Overall, State Employees' Credit Union appears to offer a range of financial services, but the quality of customer service can vary significantly across different branches and employees.
The best place to handle all of your financial needs.
March 2025
Triangle Town Center State Employee's Credit Union Bank 🏦 $10.00
July 2024
Vestina was fabulous with our notary transaction. She really went above and beyond for us. We appreciate you, Vestina! We'd give you 10 stars if we could!
