The North Face Crabtree Valley Mall offers a range of outdoor apparel and gear, but customer experiences vary. Some shoppers find the store easy to navigate and appreciate helpful employees who assist with finding sizes and checking stock. One customer had a smooth return process when exchanging a jacket, praising the associate for making it easy and even getting a price match. However, others find the collection average, with a limited variety and many old or less appealing items on sale, including a 30% deal that was seen as a gimmick. There have been issues with service, such as a negative experience involving a sensor left on a purchase and perceived unfair treatment, which caused frustration. Overall, while some customers have positive interactions, there are concerns about the store's selection and customer service quality.
I purchased a jacket here that turned out to be too large. I brought it back in and the associate at the counter, I believe his name was Ned, made it super easy, even getting me a price match for my original purchase. He and Connor were both great 10/10
August 2022
Very nice mall. All the best stores. A little hard to get in and out, parking difficult
May 2022
It's great! If you ever go to NC try to visit here
