U-Haul Moving & Storage of Downtown offers a wide range of moving solutions, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage units. The location also provides portable U-Box containers, Moving Help® services, hitch installations, and moving supplies such as boxes and propane, with the convenience of online reservations. Customers consistently appreciate the friendly and helpful staff, highlighting positive experiences with associates and managers who go above and beyond to ensure customer satisfaction. Several reviews mention the staff’s professionalism, patience, and willingness to assist with finding the right storage unit or making the rental process smooth and easy. The trucks and vans are reported to be clean and well-maintained, contributing to a hassle-free moving experience. Customers also note that the staff works diligently, managing long hours and high customer volumes while maintaining good service and professionalism. Even when equipment issues or miscommunications occur, employees take responsibility, own their mistakes, and work to resolve problems effectively. Overall, the location is recognized for its attentive staff, quality equipment, and efforts to create a positive experience for both local and long-distance movers.
Jason was so helpful with checking my hitch after an incident and made it easy and fast. Thanks
January 2026
I scheduled a hitch install weeks in advance and they canceled the day of when I arrived. They never called to confirm my appointment or to give me a heads up. Lady at desk was rude, other attendant could barely speak English.
September 2025
The staff members were amazing in a busy Saturday morning and went above and beyond to provide excellent service.
