U-Haul Moving & Storage of Millbrook offers a range of services for local and long-distance moves, including truck rentals, trailers, cargo vans, and self-storage options. Customers report a generally good experience with the pickup and drop-off process, describing it as quick and easy. However, some customers have encountered issues with billing, such as being charged for extra days or receiving incorrect receipts, which led to delays in getting refunds. While the staff is often noted as helpful, there are concerns regarding the self-service approach, which some feel lacks adequate customer support. A few customers also pointed out that vehicles should be better inspected before rentals, as issues like waterlogged trucks due to open windows were reported. Additionally, long wait times during busy periods, particularly on weekends, have been mentioned. Overall, U-Haul provides useful services, but there are areas for improvement in vehicle readiness and customer service responsiveness.
I was in there and out of there with no hold up. Customer service was #1.
December 2025
Nice people who work at this location very helpful and explain every detail of the rental agreement
December 2025
Went to get a trailer hitch and had fabulous customer service w Taira G! She was very knowledgeable about hitches and what she didn't know she was able to connect me with someone who was.
