The UPS Store in Raleigh offers a wide range of services including expert packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, and faxing. It is locally owned and operated, committed to helping customers with their needs. Customers appreciate the friendly and professional staff, highlighting their patience, helpfulness, and willingness to go above and beyond, especially during urgent situations like printing or last-minute shipments. One staff member was praised for offering to print documents on the store’s copier when a customer was facing a tight deadline, ensuring quality and speed. Customers also value the store’s attention to detail, noting that packages arrive in excellent condition without damage or creases. The store provides clear information about rates and options, helping customers make informed decisions without pressure. However, some frustrations have been expressed regarding shipping delays and inaccurate estimated delivery dates, which caused dissatisfaction when packages did not arrive on time or as expected. Despite this, the overall experience at this location is positive, with many customers noting that their visits improved their day and that they highly recommend the store for its professional service and helpful staff. The store is conveniently located at Sutton Square Center, near Spring Forest and Falls of Neuse.
