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“Highly recommend this location for any banking! The service you get here is unmatchable. The staff are highly knowledgeable,friendly, and they make sure they give you a solution for your needs! Andrew W, helped me open a additional new business account wich he made sure to explain everything in detail, and made sure to give me the best banking solution possible to meet my small business needs! Very great full!”
“Fidelity Bank has been nothing but fantastic since I’ve been a customer. They are always friendly and easy to work with. All my questions are answered, and it’s such a warm environment. Brenda is so very helpful; I look forward to seeing her every time I go in for my banking needs. Can’t recommend enough!”
“North State Bank has served my personal and business banking needs for over 20 years and they are truly a bank like no other. The level of service and care is unmatched. In fact, if you are used to banking with the larger regional and national banks, you may not know this type of relationship and service with a bank is even possible. From meeting the needs of a range of businesses to helping our adult children with their first mortgages, North State has excelled far beyond our greatest expectations. I strongly recommend North State and suggest you make a visit to discuss your banking needs. You'll see the difference from the moment you walk through the doors.”
“The team at Fidelity on White Street are phenomenal. We have been customers for many years and would not go anywhere else. Many times they have gone above and beyond to help myself and my employees.”
“Wake Forest Federal is a fantastic local bank with great customer service. I've been working with them for the last four years, and couldn't be happier. It is refreshing to be speaking and working directly with the people making decisions.”
“The ladies there are so friendly and helpful. They helped me open an account and while I waited, I noticed that every person who came in or through the drive-through was greeted by name.”
“It's awesome having a bank that treats you like family everytime you walk in. The customer service is top notch and I think it's great seeing how they support our local community.”
“Incredible attention from Martha Fumero, even though the opening hours are until 4, she stayed until more than that hour to solve our problem, excellent friendly and professional service”
“I usually go to a First Horizon bank in Durham, but was in the Wake Forest area to make a large purchase. An unexpected problem came up and so I went to the Wake Forest branch. The teller (Garnet) was extremely helpful in resolving this, going above and beyond my expectations. I greatly appreciate this bank's help in working out this situation to a positive result.”
“Was having the toughest time setting up a business checking account via the online banks & FINTECHs due to my business structure and verification ability. Bonnie understood exactly what I needed, and had the expertise to walk me through the process with ease. Helped to navigate all the red tape in order to successfully establish my account and discuss needed financing options ?????”
“Every time I go into this bank the entire staff is smiling and as friendly as possible. They are a great team, because when one has a question they are always assisting each other. This is like banking should be.”
“This is the closest PNC Branch to me as the branch I use to go to closed. I mostly just use the ATM but the service is friendly inside and this branch has the outside drive up windows as well.”
“This bank is like your parents would tell you about where everyone inside knows you by name not just a number and sometimes they may know your numbers too. Friendly people for sure.”
“NCSECU has taken fantastic care of me over the years. Don't go to a bank and get ripped off by crazy, expensive ripoff fees. They'll have you covered, from savings to checking to loans and mortgages. NCSECU has been there for us when we had health emergencies, hurricane damage and for everyday necessities like mortgages and checking. When we were shopping for a new house, our original lender's loan fell through on the very day we were supposed to move! NCSECU took up the paperwork, streamlined the process and had us in our new property in only four weeks. They saved our dream and enabled us to spend the rest of our lives in our dream house. The staff is always friendly and welcoming at every visit, and kind and caring in family emergencies. You will never find that level of personal attention at a big banking institution.Can't say enough good things about NCSECU!”
“I want to give a shout out to Amanda Bos. It's because of her that I finally got my grandson bank account established. She knew exactly what I needed. She wasn't guessing through the process and this time it was seamless. My reason for giving her a shout out is because I had been to three different credit unions and they all gave me the runaround. The branch on Blue Ridge told me they needed his Birth Certificate, mind you I had been there previously and I was told all I needed was the letter from Social Security. It's a long story too many details, but just know that Amanda Bos on Town Center drive got it taken care of.”
“I'm not sure if you can just walk in and open an account, because it's a credit union. But if you can, this is a beautiful banking institution. I went in there just to make a payment on a friend's mortgage and it is very nice looking and the lady that helped me was extremely friendly and knowledgeable.”
“New customer opened an account today online with virtual wallet it was quick and convenient. Followed by depositing check in person the teller was very nice andPersonable , didn’t catch anyone’s names but she was nice as well as the older gentleman who helped me with my account and discussed credit card”
“From the moment I walked through the doors of FSNB, I knew I had made the right choice. All of the staff is very nice and immediately made me feel welcome. The account opening process was seamless, and the banker took the time to explain all the features and benefits of my new account.
I've been consistently impressed by the level of customer service at FSNB. Every interaction, whether in person or over the phone, has been professional, efficient, and friendly. It's clear that they prioritize their customers' needs and go above and beyond to ensure satisfaction.”
“I would like to thank Mr Jeremy Cooper,relationship banker for being very professional and helpful for opening an account for us in Wells Fargo.I would definitely come back and would recommend this branch.Thank you”
“My husband and I worked with Kayla to get some documents and cards updated- it was a long list but she made it really easy! She was super quick, kind, and professional. The whole process was much smoother than I thought. Thank you so much!!”
“Compliment for Outstanding Service
Dear Navy, Federal Customer Service,
I wanted to take a moment to express my sincere appreciation for Tiarra Brady. During my recent interaction, she went above and beyond to explain all of my loan options clearly and thoroughly. Her patience and professionalism were exceptional, especially as I was feeling quite anxious about the process.
Tiarra took the time to ensure I understood every detail, which gave me confidence and peace of mind. This level of care and dedication truly reflects the highest standards of customer service, and I believe it deserves recognition.
Please extend my gratitude to Tiarra Brady for her outstanding support and world class customer service.
Thank you,
Lamone Hodges”
“Our drive thru teller today, Jamie, was so nice and helpful. She gave my son 3 treats and talked to him the whole time she was handling my transaction. 100% appreciated - thank you Jamie!”
“The team at the Falls River Branch is amazing! I have several business and personal accounts there and they always make me feel like I’m a VIP and care about my needs. Iyanna Lee, Tiara Jordan, Donya Whitman are beyond an asset to the business. Brian Urieta-Calixto has also been great when meeting with him. Customer care and knowledge is there super power!”
“Everyone at this branch is awesome but I have to give a special shout out to Denise. I've known her for years and she works incredibly hard to take care of your personal banking needs, something larger banks and even credit unions have forgotten how to do.”
“I highly recommend Chase! I’ve banked with Bank of America and Wells Fargo previously, and I was disappointed with their customer service. I came here, and Eddie took great care of me. I came back this week, and he helped me again and had me on my way in less than 10 minutes. This is a big bank with a local feel. Their employees care and are incredibly helpful.”
“My husband passed away last month. I went in to this 5/3 branch to notify them, and to get advice on some financial difficulties I'm experiencing due to complications arising from his death.Brian greeted me as soon as I walked in the door, and directed me to Jacob's desk. Jacob impressed me over and over with his depth of knowledge of all things banking and estate (how often does a new widow walk into a bank?). But even more than that... so much more than that... Jacob was remarkably KIND to me. He genuinely cared about me and the situation I was in. He listened to my concerns, asked a few very good questions, and showed me what all my options were. Then he went beyond being a banker and showed concern for my well-being: Having an account balance that wouldn't have bought a few days' groceries, Jacob found a way to keep me financially secure while I sort my way through this very difficult time. He had no idea who I was when I walked in that door, but he cared anyway. He made a HUGE difference in my life, and took away a tremendous stress that I'd been carrying. Jacob, I thank you, and my husband (I know) thanks you as well. ❤️Brian, you have a GEM working for you. Having moved here from out of state six weeks before my husband succumbed to cancer, and being a Fifth Third banking member for almost a decade, I am so incredibly thankful to Fifth Third for making me always feel like family. But I want everyone to know that this Fifth Third branch doesn't just SAY they care about their members... they LIVE IT. Thank you!!”
“We have been banking at this branch for many years! We have received excellent service every time. The tellers always greet you before and after your transaction. You are always greeted at the reception. Special mention to Landon and Pretty for always answering our questions for our mortgage loan. Every staff member is always helpful.”
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“Every time I enter or go through the drive thru here it is quick and easy. It’s always been my favorite SECU in the area.
Yesterday, I went to this location for assistance on a few accounts and wow, Jennifer Cassell is an angel! She took the time and looked at my accounts and saved me a ton of money. Jennifer could have just gotten me in and out of there quickly, but instead took the time to find me the best rates. The 30 minutes I spent in Jennifer’s office yesterday was life changing and I could never thank her enough.
I will always continue to praise this SECU and especially Jennifer Cassell!”