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“I visited Wake Forest recently for a work trip and needed to ship stuff back home. I was stressed out, but Autumn in the post office made it super easy. She was really knowledgeable and cheerful. She helped me figure out what I needed to do and gave me different options for my situation. Best customer experience I've had in awhile!”
“From sad to glad, instantly. Overall amazing experience at the post office today. Went to renew me and my son’s passport and almost cried, due to me coming after 3, but two beautiful ladies helped me accomplish my goal today. Thank you Jess for letting me proceed and thank you Ilaka for supporting and helping me as well. Both of these ladies are saints and kind. I love meeting people who have great customer service. Stay beautiful and blessed ladies.”
“El Marie is one of the most competent, professional, and kind employees I’ve encountered in any business. She would be an asset to any team, and I am grateful for her service at this post office. Thank you El Marie, for being great at your job and pleasant to interact with!”
“Enjoying a late lunch. It's not too crowded because of the time but our server is attentive and helpful. I enjoyed the Chicken Cobb with and adult beverage and my husband had the Double smashed bacon burger with chips with a Red Oak beer. All really good. It's always too cold inside and lighting is too dark for my liking but everything else is good.”
“I had a ridiculous amount of packages and felt a little self conscious. Steve made the process seamless and reassured me that it was no big deal :) I have a great experience every time I go in!”
“There only one older lady who’d been working there by herself for 3 days so far and yet was still super sweet! I think people are way too hard and impatient on the few people who work there.
It's not an easy job. When I tried applying there to help out USPS wasn't hiring.”
“Aletha and her colleague were absolutely wonderful this morning! My minor son and I had an appointment for his passport, and we were in and out in about 5 minutes. Aletha was extremely helpful, kind, and made the entire process so easy. I highly recommend this office, especially if you’re looking for a less hectic experience than the busier Raleigh passport locations!”
“Carrie has provided excellent service each time I worked with her. Very courteous! I also like the convenience of this location near the mall. I wish people would keep in mind the the post office workers do NOT set business hours for the office. Contact the postmaster to direct concerns appropriately.”
“You cant expect great service from a government office. When I walked in I felt ignored and I assumed it was going to be as usual. When I got to the counter, the lady was personable, patient and helpful as I figured out the labels and shipment options. Surprising shocked and kudos to her for the positive experience.”
“I had a great experience with Edward today! I regularly drop off multiple packages for my small business, and he was incredibly kind, patient, and helpful. He scanned my packages and provided my receipt without making me feel like I was inconveniencing him.
This was especially appreciated after my experience yesterday at the Falls of Neuse Rd location, where I was scolded and publicly embarrassed for requesting receipts for my business packages (only brought in 13 packages by the way). The difference in customer service was night and day.
Edward treated me with kindness and professionalism and made what is a stressful part of running my business so much easier. He is a wonderful addition to this location, and I really appreciate his excellent customer service!”
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“Very convenient, orderly and clean post office. Jonathan very helpful , patient with me as I am recovering from head trauma. This my first visit in a post office after several years and it was very pleasant.”