Verizon at 3014 S Horner Blvd in Sanford is highly praised for its friendly, professional, and helpful staff. Customers appreciate the in-person experience provided by knowledgeable sales consultants who assist with upgrading devices, choosing plans, and shopping for accessories. Several reviewers highlight specific employees, such as Berto, Lupe, and Micke Haile, for their excellent customer service, patience, and ability to explain complex information clearly. Lupe is noted for her personable approach, making the process comfortable and easy, even while managing multiple customers. Micke was especially commended for resolving issues efficiently, such as fixing billing problems and ensuring discounts were applied correctly, all without feeling pressured. The staff's kindness and honesty stand out, with one reviewer describing how a representative went above and beyond by helping recover data after a phone was damaged. Another customer shared how the store treated them with respect and made them feel like family, which is rare nowadays. The store also helps new residents by offering personalized recommendations for local places to visit, demonstrating a caring attitude beyond just selling phones and plans. Overall, the Sanford Verizon store is recognized not only for providing top-notch technical assistance and promotions but also for creating a welcoming environment. Customers feel valued, respected, and confident in the service they receive, making it a trusted and appreciated location in the community.
Crystal Monroe helped me with my issue of returning a phone that I had to send back for a trade in. After dealing with reps on the phone for over an hour and being hung up on by one of them, she was very patient and helped get me a return label that I needed to send it back. If I have to go back to the store, I will ask... read full comment
March 2022
My experience at this Verizon was awesome I went to two other Verizon places and none of them could fix my problem that includes a franchise store. Crystal new the problem fixed it quick fast in a hurry I knew exactly what was wrong. At the other two stores I waited two to three hours to get help it was looked at by 2 to... read full comment
January 2026
I had a great experience working with Rose! She is very knowledgeable, professional, and friendly. I highly recommend her!
