Truist Bank provides a personalized banking experience with friendly and helpful tellers. Despite being a large chain, the staff at local branches strive to maintain a small-town feel, getting to know their customers. The bank has implemented safety measures during the current situation, offering drive-thru and appointment-only services. Customers praise the professionalism and diligence of the staff, particularly highlighting the excellent customer service provided by employees like Mary Holbrook and Paulette Johnson. Overall, Truist Bank is described as an amazing institution that customers can trust with their financial needs.
The tellers are always helpful and they greet me with a smile ☺.
October 2025
I stopped in to inquire about a business line of credit and opening 2 checking accounts. Nobody waiting but myself. I was ignored sat there 15 minutes I left apparently they don’t need anymore business. Forget about that bank they act like they don’t care about the customer.
June 2025
Aside from a longer than expected wait (they just need more tellers inside) everything was as expected. The staff were friendly, just slow going. I don't think that was their fault, but more just the system and how things operate. Not an unpleasant experience, just plan to spend a little more time than normal if going... read full comment
Specialties: Online Banking, Financial Planning, Checking Accounts, Business Checking Accounts, Business Loans, Business Credit Cards, Savings Accounts, Personal Loans, Home Equity Lines of Credit, Credit Cards, Mortgages
