Verizon, a telecommunications company, offers cell phones, wireless plans, accessories, and more. Customers appreciate the helpful and knowledgeable staff at the Sugar Mountain/Avery Co Russell Cellular Verizon Store. Gabriel, in particular, is praised for his efficiency, transparency, and genuine care, often going above and beyond to assist with upgrades and plan changes. Despite sometimes being the only staff member, Gabriel manages customer needs well, though there is a call for more staff to handle the busy store. The manager, William Ford, is highly regarded for his excellent customer service and leadership. Customers also note the store provides a pleasant experience with good music and a welcoming atmosphere. Overall, the store is known for its reliable service, friendly staff, and positive customer interactions, making it a trusted choice for Verizon services.
Excellent service as always. They take their time explaining everything for you.
July 2025
Gabe and David are great! Gabe has helped me numerous times and again I hope he can with our brand new phone that can’t hold a charge- I know he will get a brand new replacement for it - they always go over the top to help!!!
July 2025
Gabriel went above and beyond in helping my wife upgrade her phone and change plans. He consistently provides excellent service and always has great music playing in the background.
