This Verizon store in Boone provides excellent service for customers looking for mobile, 5G home internet, or business solutions. Customers can visit the store in person or schedule appointments online, with options for in-store pickup, free two-day shipping, express lockers, or same-day delivery where available. The staff at Boone are highly praised for their attentiveness, kindness, and patience. Multiple reviews highlight how the team, especially staff members like Austin and others, go above and beyond to help customers, even during busy times. Customers appreciate the knowledgeable, friendly, and thorough assistance they receive, which makes switching to Verizon smooth and stress-free. One customer shared a detailed story about overcoming technical and security challenges with the help of the staff, emphasizing their capability and caring attitude. Others mentioned that staff took the time to explain everything clearly, offer the best deals, and ensure customer satisfaction. Despite some challenges like store flooding or busy days, the Boone location maintains a welcoming environment with staff dedicated to providing top-notch service. Overall, customers highly recommend this Verizon store for their professionalism, helpfulness, and genuine interest in meeting customer needs.
We had a frustrating problem with our account but were unable to get in touch with a person on our own. We went into the store and Kota literally spent two hours on the phone with customer service and fraud to get our problem resolved. So zero stars for Verizon as a company but 5 stars for Kota.
September 2026
David helped me out quickly to switch my service over and keep my number
September 2026
At Zack at Verizon was great. so professional and kind, he helped us with all our needs and explained everything to us! Definitely an asset to this company! Thanks Zack,
