Advance Auto Parts in Waxhaw, North Carolina, is known for its friendly and helpful staff. Customers appreciate the store's clean, neat environment and the ease of finding items. Employees are willing to assist with troubleshooting and provide guidance on car issues, often going above and beyond to help. For example, one staff member helped troubleshoot a heater problem and identified a fuse as the issue, even going to get the necessary fuses so the customer could fix it. Others have praised staff members for offering great service, helping find parts, and even coming out to the car to see what was needed. The store is the preferred location for many customers, who choose it over others because of the good answers, solid help, and exceptional customer service they receive. Overall, it is a reliable place to get auto parts and assistance.
My mom and I went in last night just before it got dark. I had a headlight bulb out. Frankie not only helped me find the right bulb, but also put it in for me since it was about to get dark. That was not an easy task! He was patient, friendly, knowledgeable, and very professional. Frankie needs a raise!
March 2026
Mariano was very friendly and helpful. He offered top notch customer service. I was in and out very quickly.
December 2025
I had a wonderful experience with Franky at this location. My battery was on the fritz and Franky was kind enough to change it for me in the rain! He really went above and beyond to help me out and I truly appreciate him!
