Verizon offers mobile, 5G home internet, and business services through its stores and online. Customers can schedule in-store appointments, place online orders for pickup, and utilize services like free two-day shipping. Reviews highlight helpful, polite, and knowledgeable staff who provide simple processes and find suitable plans. Many customers express satisfaction with new phones and note that employees are exceptionally nice, professional, and patient, often going above and beyond to resolve issues with genuine concern. However, experiences can vary. Some customers report very long wait times in store, exceeding two hours. Others describe frustrating experiences with poor personal service, including being denied help with data transfers and feeling their significant purchases were not valued. Overall, while many customers praise the helpful staff and seamless service, some encounters are marked by inefficiency and a lack of assistance, leading to mixed feedback on the in-store experience.
My phone had some apps that were endlessly producing ads that were shutting down my ability to use my phone. Jesus went in and cleaned my phone of the highjacking apps and had me back on my phone. Thanks Jesus,great job and great customer service
December 2025
Excellent service. Walker Robinson went above and beyond to help with my issues. He was very knowledgeable about replacing a broken phone and answered questions as to what needs to be done for my granddaughter’s phone use during her semester study abroad.
November 2025
I can’t say enough about Jesus at the Waynesville location. He was very welcoming, helpful and took care of what I needed. Very nice experience.
