“I want to take a moment to recognize Jeff Smith, the Service Manager at Leith GMC in Wendell, for the way he handled an issue with my GMC truck.
About a year ago, I had an issue with my truck’s grille that was addressed by another dealership as part of a product safety recall. Unfortunately, the repair did not hold. Fast forward a year, and while my family and I were on our way to the beach, the grille came flying off the truck at approximately 70 mph. It went airborne into an adjacent lane, where another vehicle narrowly avoided hitting it. The incident also caused significant damage to my hood, including scratches and dents, with one area damaged all the way down to the bare metal.
To say I was frustrated would be an understatement. This was a problem that, in my opinion, should have been resolved by GMC the first time around.
That’s where Jeff Smith stepped in.
Jeff absolutely did not have to go as far as he did to help me, but he went out of his way to listen to my concerns, let me explain my frustrations, and then acted quickly to help resolve the situation. What stood out most to me was his honesty, willingness to listen, and genuine effort to make things right.
I realize there were likely other people behind the scenes who helped make this happen, and I wish I could thank each of them personally. But I also believe the culture that Jeff has created and continues to foster at Leith GMC is a big part of why he was able to address my concerns so quickly and professionally.
Things don't always go wrong because someone doesn't care. Sometimes problems happen. What matters is how a dealership responds when they do.
In my experience, Jeff responded the right way.
I sincerely appreciate his help and the way he treated my family and me throughout the process. If you’re looking for someone in the service department who is honest, trustworthy, listens to his customers, and genuinely wants to help, I highly recommend Jeff Smith and anyone on his team over at Leith GMC in Wendell.
Special shout out to Travis Crudup in service as well. Travis was the one who initially listened to me and insisted I discuss this with Jeff. Thank you, good sir, for your help and guidance with this issue as well.
Thank you, Jeff, Travis, and everyone at Leith GMC who helped get this situation resolved. It was greatly appreciated... you have gained a customer for life; I don't care where I buy my next vehicle.”
“Leticia was straight forward and nice. Price quoted on phone for my used tire was what she advised. They don't try to take advantage of you and treat everyone fairly. Carlos was my tech who put tire on. He was fast and efficient. This is my new spot for service from now on. Thank you Leticia and Carlos. ?”
“Just had my truck brakes replaced did all 4 very friendly, I thought the price was reasonable. I've been coming here for a couple years they've serviced all my vehicles and I'm glad to have a trustworthy, friendly company to maintain my vehicles. I recommend you give them a shot you won't be disappointed...thanks again”