The CVS Pharmacy has received mixed reviews from its customers. While the staff has been praised for their kindness, care, and commitment to addressing the individual needs of customers, the high turnover rate and insufficient staffing have been identified as ongoing challenges. Customers have reported issues with unreliable text alerts, automated phone systems, deliveries, and stock, which can lead to multiple trips to the pharmacy and difficulties in obtaining necessary medications. Despite these challenges, the staff is described as making a great effort to provide quality service, and the pharmacy is commended for its understanding and assistance in helping customers in urgent situations. Overall, the CVS Pharmacy seems to strive to meet the needs of its customers, but improvements in staffing and operational reliability could enhance the overall customer experience.
The CVS TEAM HAVE BEEN EXEMPLARY!!! I SO APPRECIATE THERE KINDBESS, CARE AND A PLUS COMITMENT TO ME AS A CUSTOMER. YET NOT TREATED LIKE JUST A CUSTOMER, BUT THEY TAKE TIME AND CONCERN FOR ME AS A PERSON AND MY NEEDS THAT ARE PROBABLY MORE DIFFICULT THAN THE AVERAGE.. I AM SO GRATEFUL AND THANKFUL FOR ALL THEY... read full comment
November 2023
Extremely helpful and responsive on all levels. I definitely recommend!
September 2023
The staff makes a great effort, but the turnover is too high and they can’t keep up. The text alerts, automated phone system, deliveries and stock are unreliable which can result in multiple trips to the pharmacy and or going without medication.
