Mattress Firm College Road in Wilmington, NC, is known for its friendly and knowledgeable staff who are committed to helping customers find the best sleep solutions. Customers appreciate the staff's helpfulness, patience, and lack of pressure during the buying process. Several reviews highlight the excellent customer service provided by team members such as Kristin and Josh, who take the time to answer questions and guide customers through different options. The store offers a wide selection of top brands like Sealy, Tempur-Pedic, Sleepy’s, and Serta, ensuring customers have plenty of choices. Customers also value the store’s commitment to satisfaction, backed by the Love Your Mattress Guarantee® and a 120 Night Sleep Trial®, which help shoppers feel confident in their purchases. Many customers have had positive experiences, returning for repeat purchases and leaving satisfied with their new mattresses. The staff's dedication to making the process stress-free and informative helps customers feel confident and happy with their selections. Overall, Mattress Firm College Road provides a welcoming environment with great service, a good selection, and policies that prioritize customer satisfaction.
Our sales person Josh was amazing. We explained what our different needs were and wanted them combined into one bed. His knowledge of each bed was great. He went over all the features on each one. So needless to say our buying experience was easy and understanding. Would recommend this place to anyone.
October 2026
I am very impressed with the ease and professionalism with Kristin. She is very helpful with products and everything went smoothly. She is very knowledgeable which helped us a lot with our purchase. She is a pleasure to do business with.
October 2026
Nick made it such a great experience! 10/10 recommend
