Mattress Firm College Road in Wilmington, NC, is known for its friendly and knowledgeable staff who are committed to helping customers find the best sleep solutions. Customers appreciate the staff's helpfulness, patience, and lack of pressure during the buying process. Several reviews highlight the excellent customer service provided by team members such as Kristin and Josh, who take the time to answer questions and guide customers through different options. The store offers a wide selection of top brands like Sealy, Tempur-Pedic, Sleepy’s, and Serta, ensuring customers have plenty of choices. Customers also value the store’s commitment to satisfaction, backed by the Love Your Mattress Guarantee® and a 120 Night Sleep Trial®, which help shoppers feel confident in their purchases. Many customers have had positive experiences, returning for repeat purchases and leaving satisfied with their new mattresses. The staff's dedication to making the process stress-free and informative helps customers feel confident and happy with their selections. Overall, Mattress Firm College Road provides a welcoming environment with great service, a good selection, and policies that prioritize customer satisfaction.
They were very quick to reach out to me. Nick was very accommodating to my needs and placing a mattress on hold for me and transporting it to a convenient pick up location for me. Would definitely recommend him!
July 2026
Everyone was great. I was able to find everything I needed and bring it home the same day, in and out in under 20 minutes.
July 2026
Josh and Kristen were amazing, helpful and professional.