Red Wing in Wilmington, NC provides a wonderful and top-notched experience focused on the Ultimate Fit. The store is known for wonderful people and great customer service. Employees are extremely helpful, very thorough, and absolutely give all the help. The process is engineered for the individual, with specialists taking time to understand boot needs, show the best fits, and get accurate measurements. They are exceptionally helpful and knowledgeable about the products, walking customers through the entire process and explaining proper care. The store offers comprehensive care after purchase, including complimentary oiling and lace replacement. A key feature is convenient access to minor and major shoe repair, with resoling done on site at a very affordable price. Staff can look up old models, check warehouse stock, and order items for in-store pickup. While the selection may not fit every personal preference, the fantastic service and support make it a highly recommended place to get work boots, ensuring customers are comfortable, safe, and supported.
The best boots you'll ever buy. They are pricey, but the customer service the quality! The guarantees all of that make it worth it!! The guys who work in that store and I completely forgot their names, but they are completely awesome! They make this woman very happy to spend her hard
July 2025
Wonderful place, wonderful people, extremely helpful, very thorough, they absolutely will give you ALL the help. Great customer service. I have never been in a better shoe store in my life.
April 2025
Excellent selection of Redwing brand shoes and goods.
