“Very professional, friendly and welcoming staff also pet friendly. Very helpful is finding what I needed for some lawn work. Highly recommend great variety of hardware items.”
“My first time in this store. I walked skeptical of helpfulness and friendliness. But when I when in it was a nice atmosphere, of friendly, helpful employees. I will come here for future purches if needed.”
“I’ve been doing business there for over twenty five years, and every time I’ve been there, they have been Fantastic! They are very knowledgeable, fast, friendly, and a good selection of welding equipment and supplies.”
“I walked into the Wilson store and stopped at the Returns counter with a Craftsmen outdoor lawn tool. I had purchased it earlier in the day and needed to return to the store because I had difficulty assembling it at home. I met Jenna B. who assisted me right there. I want to recommend her for a promotion!! She is a natural leader, knowledgeable about everything, and has excellent customer service skills. Everyone at the counter was supportive to me and to each other on a busy Saturday. Thank you.”
“I came to Lowe's in Wilson Nc. after moving here from Myrtle Beach. There was a young lady from customer service that helped my fiancé and I to find a transaction that was from last year, her name was Val. She went beyond her customer service skills to find this receipt we needed since we lost the original one. We needed it so we could have it with an issue we have with the refrigerator last June of 2022 we purchased at Lowes. She was very friendly and determined to figure it out. Well, she definitely figured it out after about 20 minutes with us. She is an excellent employee and because of her this Lowes will be my place to shop. Thank you, Val for your dedication and desire to help us. Your are good with people and very positive in helping others. Lowes Home improvement is very fortunate to have you.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.