Finish Line is a sneaker store that offers a good selection of shoes and helpful staff. Customers appreciate staff members like Omar and Mark for their professionalism, knowledge, and kindness, especially when handling online orders and returns. The store's team is dedicated to assisting customers in finding the shoes they want and providing a positive shopping experience. However, some concerns have been raised about unfair practices at the location, including backdooring sneakers, late shipments, and selling shoes to others even when customers have until later in the day to claim them. There are also reports of extra charges for guaranteed wins and suspicious activity by staff. Despite these issues, many customers value the helpful staff and the store’s wide selection of sneakers.
Customer service is everything to me! I ordered online and needed to return not just once but twice. Omar helped me both times, he was knowledgeable, professional and very patient with me. Thank you Omar for your kindness!!
August 2023
They have a good selection of shoes and if they don't have what you're looking for, they'll help you find what you're looking for.
April 2022
Mark. Clark. He's been there for years and has always exceeded my expectations. Very informative and helpful. A+!!! (For Him)
