The Forever 21 store at Hanes Mall in Winston-Salem is a safe, clean destination for the latest clothing and accessories for women, men, and girls. The store offers an ample supply of different pieces, including jeans, tops, jackets, shorts, shoes, swimwear, and a plus size selection, providing trends and styles inclusive to all. Customers report having a 5-star experience, finding cute outfits and accessories. The staff consistently provide excellent customer service, with associates and managers noted for being helpful and patient. They go above and beyond to assist customers, helping to put outfits together and fix situations to make customers happy. This results in a special and positive experience. The store is organized, though the line is usually always long. Forever 21 strives to have a positive impact, committed to providing a fun environment where customers can express themselves.
Not sure who helped my dad (a man who has never been able to sort the laundry of the same 4 completely different sized woman he has spent majority of his life with) Christmas shop today but thank you soo much for taking the time to even call us to make sure his gifts aren’t a disaster 🥰😂
February 2024
Ashley was absolutely amazing and very helpful with us and very patient with us. Really amazing!
January 2024
I was shopping in this store a few days ago and getting my New Years outfit together and I was provided excellent customer service from the manager Ashley. She went above and beyond and helped me put an outfit together when I had no idea where to start. Good customer service is hard to find!
