New Balance Winston-Salem offers excellent customer service with a welcoming staff. Customers appreciate the patience and helpfulness of staff members, including assistance with sizing using a 3D foot scanner and personalized recommendations based on preferences. Many reviews highlight positive experiences, describing the staff as friendly and like family. The store provides a comfortable shopping environment and is praised for its attention to detail and passion. Customers have purchased multiple pairs of shoes, including the New Balance 9060’s, and are satisfied with the quality, especially for USA-made shoes. Overall, the store is seen as a lovely place with great service, encouraging repeat visits for shoes and athletic clothing.
Awesome experience didnt have what i was looking I for in store but they were still a great help 😀
June 2025
Everyone is sooooooooooo attentive and polite. They make your feel welcomed.
February 2025
Kendall who helped me with sneakers was so patient ..thank you!! In addition the entire staff was welcoming 😀 I'll certainly return for future purchases.
