State Employees’ Credit Union (SECU) is known for its commitment to customer service, though experiences can vary. Many members appreciate the helpfulness and professionalism of staff like Cindy and Monique, who have gone above and beyond to assist with inquiries and account openings. Customers report that Cindy provided thorough explanations regarding mortgage accounts, making stressful situations feel manageable. Monique has also received praise for her friendly and welcoming demeanor, assisting members efficiently and ensuring they feel valued. However, some reviews highlight issues with call response times and service inconsistencies. A member expressed frustration over a lack of assistance when contacting the support center, noting that they were transferred without help. This member did eventually receive excellent support from Monique, but the initial experience left them dissatisfied. Overall, SECU is valued for its knowledgeable team members who strive to deliver excellent service, especially in person. While high call volumes can lead to delays in phone support, members are encouraged to utilize online services and ATMs when possible.
Great. Too bad LFGCU has decided not to merge. Now I'm stuck with Civic CU
February 2025
I went to this location yesterday to open up two accounts. I must say, the woman who helped me was so professional, so sweet and explained everything I needed to know about my accounts. She went above & beyond to make me feel so warm & welcoming. Her name was Monique. Thank you Moniqueeeee!!!! ⭐️⭐️⭐️⭐️⭐️
July 2021
They are always very helpful and make suggestions that you might need or May fine helpful
