State Employees’ Credit Union (SECU) is known for its commitment to customer service, though experiences can vary. Many members appreciate the helpfulness and professionalism of staff like Cindy and Monique, who have gone above and beyond to assist with inquiries and account openings. Customers report that Cindy provided thorough explanations regarding mortgage accounts, making stressful situations feel manageable. Monique has also received praise for her friendly and welcoming demeanor, assisting members efficiently and ensuring they feel valued. However, some reviews highlight issues with call response times and service inconsistencies. A member expressed frustration over a lack of assistance when contacting the support center, noting that they were transferred without help. This member did eventually receive excellent support from Monique, but the initial experience left them dissatisfied. Overall, SECU is valued for its knowledgeable team members who strive to deliver excellent service, especially in person. While high call volumes can lead to delays in phone support, members are encouraged to utilize online services and ATMs when possible.
would give 5 stars but this place was kinda hard to find, im not from around there but had to go to Baptist, i ended up turning into what looked like a empty office building at first, They need a sign at the road, the only sign I seen said truist bank. but other wise good service
June 2026
SECU has always been very reliable. Staff is friendly. Place is clean and well-managed. Happy to have a branch in such a convenient location.
May 2026
Decent location. Quick Service and very professional. Able to take care of all My banking needs
