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“I recently upgraded my iPhone as well as my two daughters’ iPhones. Ali provided exceptional customer service. Ali was very attentive and pleasant to deal with. He really knows how to sell a product without using extreme pressure tactics and therefore, I also purchased accessories. I would definitely send my friends and family to see Ali if I become aware that they are interested! Thank you, Ali, for confirming that excellent customer service still exists in today’s society!”
“This young man was very helpful and caring and confident and considerate one that makes T Mobile look good and makes people like me that has been through a lot. hope full I am Thankful to him Clayton”
“Alexis was tremendously helpful to me ŵith switching my carrier and connecting my service, She is an angel that God put before me today. She was patient and explained in words I can understand, She is definitely an asset to your company”
“We finally were able to cut the cord with old internet and moving to fiber optics in New Bern. I work from home with very large files and it has made such a different in a short period of time sending files back in forth. The team we dealt with from customer service to the installation team were amazing and cared about our property. Highly recommend!!!”
“I was helped by Adrain, he was VERY helpful. I waited as he assigned Elderly Couple, he was very patient with them and me. He was very , knowledgeable about services and products. Thanks again Adrian !”
“I had an excellent experience at your shop, Alex and Josh assisted me to activate my phone and I was very happy. They were kind, patient, respectful and very understanding.”
“I’ve always had a courtesy associate… there is a person or two I would not want to deal with, but other than that, wait time has never been long for me. I like the location.”
“Today I went in to get the Samsung S23 ultra and was greeted with professionalism the entire time.Steven was such a great help and I personally appreciate all that he did today despite my mistake that I made. He even went above and beyond to ensure that I got a better plan and still kept my insurance.I also think that he deserves a raise.But overall I was treated with friendliness and professionalism across the board.”
“Alissa was a great host and made it so easy and comfortable for the customers I’m not the customer but was in the store with a friend that was and she made us both walk out happyThank you Alissa”
“We had an experienced and knowledgeable Optimum technician from Greenville, NC, solve an obscure yet serious problem at our home today. Through his careful examination of the indoor and outdoor wiring and machinery, he found an issue that involved our television set that went undetected by other technicians for years. He plans to use the experience to help train other technicians. We are grateful for his expertise and professionalism.”
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“I was helped by Adrain, he was VERY helpful. I waited as he assigned Elderly Couple, he was very patient with them and me. He was very , knowledgeable about services and products. Thanks again Adrian !”