State Employees’ Credit Union (SECU) is praised for its exceptional customer service across its branches, particularly in Winterville and Winston-Salem. Customers highlight the dedication of staff members like Joshua Croom, who consistently exceed expectations, and Shae Owens, noted for her friendly and informative assistance. Many clients express gratitude for the support received during challenging situations, such as fraud issues. While most experiences are positive, there are mentions of some difficulties with customer support through the 800 number, where a few representatives did not follow through as expected. Overall, SECU is recognized for its commitment to helping members and providing reliable banking services.
They are always as fast as they can be. They are always polite. Great service!
May 2025
Joshua Croom, our broker, and Martha, the assistant bank manager, were absolutely wonderful! I can’t say enough about how Joshua went above and beyond to exceed our expectations. SECU and the SEC-URE team truly have a valuable asset in him. Thanks again for everything—if you need help with SECU Real Estate, Josh is... read full comment
May 2024
Went to ATM. There's nothing to comment on about that.
