First Community Credit Union (FCCU) is a well-established financial institution that was founded in Jamestown, North Dakota, in 1939. Over the years, it has grown to include 26 branches across North Dakota and Western Minnesota, serving a large community with a membership that covers over a third of North Dakota. Unlike banks, FCCU is owned by its members, and profits are returned to them through better services, accounts, and favorable rates on savings and loans. Many members praise FCCU for its friendly and personable service, describing staff as helpful, supportive, and like family. Several reviews highlight the welcoming atmosphere, with staff calling members by name and providing assistance both in person and over the phone. Long-term members appreciate the consistent good service they have received over the years, mentioning that FCCU has met their financial needs reliably. However, some recent reviews point out issues with certain branches, noting a decline in customer service quality and problems with account accuracy. Changes in branch staff and online banking updates have caused frustration among some members, leading to disappointment compared to the high standards of the past. Despite these concerns, many still recommend FCCU for its personable approach and community focus, emphasizing that it remains a trusted institution for many families and individuals in the region.
Carolyn took care of every issue we had so we could open an account. We are delighted with her!
August 2025
On 8-21 a teller (I believe Melissa) saved me tons of stress and was easily able to correct an issue in my account. Very happy with my service from everyone here from opening an account, opening a vehicle loan and any customer service events in between! 😊
August 2025
I love this bank. I would give them 6 * if I could. Carolyn FCCU 19th location does a very great job. Thanks for your always support..
