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December 2024 by Kilo's World
Subpar phone experience, excellent in-person experience
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December 2024 by Dominick Parrish
Contacted customer service several months ago since I knew my promotion was ending and the customer service rep said they would extend my promotion another 6 months. They did not and I am being charged $40 extra this month because a Midco rep lied to me, extremely disappointed in the customer service here.
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December 2024 by Michael Krueger
Recently had my modem swapped, staff here was incredibly rude, then I got hit with a bunch of charges on my Midco bill.
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December 2024 by Joe Daum
It department was great on phone. But when I went in to swap the rep couldn't care less about me. Felt almost like I inconvenienced him. He also didn't list new equipment on my account correctly to where I had to call it again to troubleshoot.
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November 2024 by Gary Prieve
Returned all my cable equipment and wasn't even asked why. They must not care enough to ask. One more reason to cut the cable and stream.
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October 2024 by Angelia Hamilton
Never been shut off for owing 30 or 40.dollars. I went with you guys because you usually are understanding and work with people, on a fixed income, but last few times been met with nonsense. And with having to restart my stuff every other day I don't see the worth of the services anymore.
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October 2024 by Angie Philbrick
Absolute SCAM! They are forcing my mom, who's only income is social security, to get internet. She doesn't know how to go online or connect to Wi-Fi. She's on a fixed income. They are making her get internet and charging $100 installation and $70/month more. They sure must be desperate for money of this is their business practices.
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October 2024 by Bc
The agent was nice but she told me I would have to wait 10 days for a refund from my account, and then an additional X days for the check to reach me in the mail. The payment already went through on my account, I don’t understand having to wait or how it could have possibly been returned. I could have used that money this month ……. the internet quality isn’t anything to marvel at either, it’s always dropping or slowing down and we’ve just been sick of contacting them over it so we live with it.
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October 2024 by Noah Hagelstrom
First off, wonderful customer service. Horrible company. They routinely throttle your internet and you will NEVER get the download nor upload speed you pay for. I only get 1/4th at best, typically 1/10th of what I pay for despite having an ethernet cable. Do not give them your money.
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October 2024 by Julia Sayler
Recently moved and the internet cords inside our house (don't know the technical terms) had been cut. They sent Mike out that same day and he had it fixed within a couple of hours. Super great guy, fast worker and hid the wires perfectly! Oh, and he was right on time!
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September 2024 by bruce goecke
My internet service is incredible slow, I had a service man change my modem location, and my speeds got worse. My bill increased 33 percent. It is time to find a new service.
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September 2024 by Argetxo
30 minute wait in line to pick up equipment as a new customer. One person working the front counter. I can hear laughing from the back room. Additionally, I come home to do a self install, and they’ve sent me home with the wrong power cable. Save yourself the trouble and order your equipment online. It’s worth the $15 not to come to this store.
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September 2024 by Luna
Couldn’t actually get the internet set up due to cable issues with our apartment building being very old. Spencer was super chill though and very apologetic about the situation so this rating is just on the customer service 🥸
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September 2024 by Pichilla Wiley
MIDCO IS the best internet service I ever had, I just had a baby and someone from MIDCO sent me a Large box of diapers, Josette you’re amazing for even doing this, i don’t know where she is located but I gotta say thank you these they did come in handy 😊…THANK YOU LOTS 🫶🏽💕
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September 2024 by Andy Nordin
Always inadequately staffed. Long waits standing in line for the one open station (out of four). Closes early on Saturdays. Bank hours during the week. The DMV is better run than this place. What a joke…
