Fargo Customer Experience Center provides support and services for internet and cable needs. Customers appreciate the quick and efficient response from technicians, with some arriving the same day to fix issues. The technicians are often praised for being on time, professional, and helpful, with one technician hiding wires neatly and another demonstrating new equipment effectively. The center's staff are described as courteous, apologetic when necessary, and attentive to customer concerns. One customer shared a positive experience where they received a thoughtful gift during a busy time. Despite some frustrations with equipment returns and cable issues related to old building infrastructure, the overall service is viewed positively. Masks are required for safety, and support is available 24/7. Customers can also pay bills online and find updates about their response to Coronavirus on the website. Overall, the center aims to provide friendly, efficient, and helpful support for internet and cable services.
It department was great on phone. But when I went in to swap the rep couldn't care less about me. Felt almost like I inconvenienced him. He also didn't list new equipment on my account correctly to where I had to call it again to troubleshoot.
November 2024
Returned all my cable equipment and wasn't even asked why. They must not care enough to ask. One more reason to cut the cable and stream.
